First Impressions & Follow-Up

🙌 GTM First Impressions & Follow-Up Ministry

Creating a Culture of Warmth, Welcome, and Lasting Connection

🌟 Ministry Vision & Purpose

The First Impressions and Follow-Up Ministry is the heart of hospitality and connection at GTM. This team is called to represent the love of Christ through welcoming experiences—from the moment someone arrives at a service or event to their integration into the church family.

We don’t just greet people—we build relationships. We don’t just collect names—we cultivate spiritual journeys.

🎯 Ministry Objectives

Create a warm, welcoming, and Spirit-filled environment for every GTM attendee
Make first-time guests feel seen, valued, and loved
Collect and steward visitor information for effective follow-up
Provide next-step guidance (e.g., salvation, baptism, small groups, volunteer sign-up)
Maintain intentional communication with newcomers after their first visit
Support retention and assimilation into the life of the ministry

👥 Core Team Roles

Role	Description
Greeters	Welcome members and guests at the door with warmth and a smile
Ushers	Assist with seating, offering, and creating a reverent worship environment
Connect Table Hosts	Help guests fill out connect cards and answer basic questions
Guest Follow-Up Coordinators	Call, text, or email visitors after their first visit with prayer and care
Connection Coaches	Help newcomers get plugged into small groups, classes, or ministry opportunities
Hospitality Hosts	Offer refreshments, create a warm setting, and serve during special events
First-Time Guest Liaison	Escort new guests and help personalize their experience at GTM

✨ Key Ministry Practices

“15-Minute Rule”: Focus on guests for the first 15 minutes before connecting with friends
“3-Minute Touch”: Within 3 minutes of arrival, every new guest should be greeted with eye contact and a smile
Connect Card Strategy: Every visitor is encouraged to complete a simple connect card or QR form
48-Hour Follow-Up: Every guest receives a personalized follow-up call/text/email within 48 hours
7-Day Next Step: Within a week, guests are invited to attend a small group, event, or info session

📈 Follow-Up Funnel Strategy

Connect Card/QR Scan Collected
Welcome Message Sent (within 24 hours)
Follow-Up Call or Text (within 48 hours)
Prayer Offer / Link to Resources (Day 3–5)
Invitation to Next Step (Group, Event, Ministry) – Day 5–7
Check-in & Care Follow-Up (Week 2 & 4)

🎓 Training Focus Areas

Radical hospitality and emotional intelligence
Verbal and non-verbal communication for ministry
Evangelism and prayer engagement
Understanding guest pain points and spiritual needs
Technology tools for follow-up and data management
Diversity, cultural awareness, and accessibility

Welcome to Global Transformation Ministries (GTM)—where lives are restored, communities are lifted, and destinies are realigned through faith, prayer, and action in Montgomery County, Maryland and beyond

First Impressions & Follow-Up